Shipping policy

Where we ship

We currently ship within the United States only. If you are outside the US and would like to order, get in touch — we may be able to arrange something for larger orders.

Dispatch times

Orders placed on a business day are dispatched the next business day. Orders placed on weekends or public holidays are dispatched on the next business day after that. You will receive a tracking number by email as soon as your order ships.

Shipping rates and delivery

Shipping is calculated at checkout based on the weight of your order and your delivery address, and is sent via UPS. You will see the exact cost and the available services before you pay.

Delivery time depends on the service you choose at checkout and your distance from us. Transit times are estimates provided by the carrier and are not guaranteed — once a parcel is with UPS, delivery timing is outside our control.

Tracking your order

Your tracking number is emailed when the order ships. Tracking can take up to 24 hours to begin updating after you receive it. If your tracking has not moved for several business days, contact us and we will chase it with the carrier.

Incorrect addresses

You are responsible for entering a correct and complete shipping address. We are not able to reroute a parcel once it has shipped. Orders that fail to deliver because of an incorrect or incomplete address are not refunded; if the parcel is returned to us, it can be re-sent once you have paid the new postage.

Lost or damaged parcels

Title and risk of loss pass to you when your order is handed to the carrier. Parcels lost, delayed, stolen or damaged in transit are a matter for the carrier, and any claim is made with them. We will supply the tracking number and dispatch details needed to file that claim. See our refund policy for the full terms.