Refund policy

All sales are final

We do not accept returns, refunds or exchanges. Every order placed with us is final.

Rhinestones are a loose bulk product. Once a pack leaves us the stones cannot be verified, re-counted or resold, so we are not able to take them back into stock. Please order carefully.

Before you order

Because sales are final, we would rather you spend a minute getting it right than regret an order:

Check the size. Our rhinestone size chart converts SS to millimetres and shows how many stones a project needs.
Check the colour. Our colour chart shows every shade we stock. Screens vary, so treat it as a guide rather than an exact match.
Ask us. If you are unsure which size or shade suits your project, contact us before ordering. We would much rather answer a question first.

Colour and size variation

These are machine-cut glass stones graded for consistency, but small variation between production batches is normal and is not a defect. If you need an exact colour match across a large project, order the full quantity in a single order.

Shipping, loss and damage in transit

Title and risk of loss pass to you when your order is handed to the carrier. Once a parcel leaves us it is in the carrier's custody, and we are not responsible for loss, theft, delay or damage occurring in transit.

Every order ships with tracking. If a parcel is lost or damaged after dispatch, the claim is made with the carrier — we will provide the tracking number and dispatch details you need to file it. If you would like additional protection, select a service with insurance or signature confirmation at checkout where available.